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COURSE :: Customer service in a care context (CSCC)
Duration : 6 hours
Std. Group Size : 10
Price for Standard Group Size : £500.00 + VAT
Price per Additional Delegate : £20.00 + VAT
Description:
This course includes:
- Your unique environment
- Who are your customers
- Customer needs and expectations
- Positive communication
- Speaking the customers language
- Boundaries of the service
- Dealing effectively with complaints
Who Should Attend?
The course is suitable for anyone with responsibilties for customer care in a care context.
Additional Information:
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